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Help from SUNET TCS
Email tcs@sunet.se after after making sure that this document does not contain the answer to your question or a solution to your problem. Do not email Kent's personal email address.
Help from Sectigo Support
If instructed by SUNET TCS or this document, or if you are waiting for a certificate stuck in Applied, contact Sectigo Support using :
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- Use
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- type "Validation Support" and
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- reason "Certificate Validation" for
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- issues related to certificates (delays, problems with the contents, etc).
Use case type "Technical Support" and case reason "Sectigo Certficate Manager (SCM)" for issues with SCM not related to certificates per se
Include the certificate order number in the specific field for that.
- If the ticket is about more than one certificate, include one order number (the most important one?) in that field, and include all of the order numbers in the description.
Use case type "Technical Support" and case reason "Sectigo Certficate Manager (SCM)" for issued with SCM not related to certificates per se.
- In the description, include a line at the top saying "We are a SUNET member of the GEANT TCS service, using
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- the https://cert-manager.com/customer/sunet SCM instance."
- Describe the problem, for example "“The following certificates are stuck in Applied instead of being issued. Please issue them or tell us what we need to do."
If you need urgent support, contact tcs@sunet.se for help with escalation. Tell us the support case number. Also tell us other information we need to know (for example order numbers and CNs in the case of delayed certificates).
Sectigo Documentation
Sectigo documentation can be found at https://support.sectigo.com/Com_KnowledgeProductPage?c=Sectigo_Certificate_Manager_SCM
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