Getting Help

How do we get help with DigiCert portal, validation and certificate issues?

Use the Live Chat function at https://www.digicert.com/. If you cannot get the issue solved that way, contact SUNET TCS.

How do we contact SUNET TCS to get help or to report problems?

Email tcs@sunet.se after making sure that this FAQ list does not contain the answer.

Getting Information

Where do we find the Certificate Practice Statements and related documents?

At https://www.terena.org/activities/tcs/repository-g3/

Where do we find the the SUNET TCS Server Subscriber Agreement (version 2015.1)?

At https://tcs.sunet.se/info/sa-2015.html. As you can see, it contains the required legalese mandated in the model TCS Subscriber Agreement at the GÉANT document repository above.

Where do we find the GÉANT Association home pages for the new TCS?

For the moment, at https://wiki.terena.org/display/TCSNT/Trusted+Certificate+Service+%28new+TCS%29+Home. You will find information about the DigiCert portal there, as well as information learnt during the earlier testing phases.

What is the GÉANT Association?

It is the result of TERENA and DANTE joining forces. That also means that TCS now stands for Trusted Certificate Service, not TERENA Certificate Service. You may still see TERENA using in the certificate names, where it would hurt to change the names.

Where to we find information about SUNET TCS Personal?

FIXME!!!